Return & Refund Policy

Last Updated: June 2026

At Cora & Clay, we believe that thoughtfully designed tableware and home essentials should bring comfort and enjoyment to everyday living. If you're not completely satisfied with your purchase, we're here to help.

📦 30-Day Free Returns

We offer free returns within 30 days of delivery for eligible orders shipped within the United States.

To qualify for a return, products must:

• Be unused and in original condition
• Include all original packaging, tags, and accessories
• Be free from stains, odors, damage, or signs of use
• Be returned with proof of purchase
• Be received in resalable condition

Returns that do not meet these requirements may not be eligible for a refund.

🚚 Free Return Shipping

We proudly offer FREE return shipping on approved returns within the United States.

Once your return request has been approved, we will provide a prepaid return shipping label and return instructions.

There are no restocking fees for approved returns.

📩 How to Start a Return

To request a return, please contact our customer support team:

Email: support@coraandclay.com

Please include:

• Your order number
• Full name
• Reason for return
• Photos of the item (if applicable)

Returns must be approved before being shipped back.

Items returned without prior authorization may not be accepted.

📍 Return Address

Cora & Clay Returns Department
Style Avenue LLC
117 S Main St
Breckenridge, CO 80424
United States

📦 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Photos of the product and packaging

Upon review, we may provide:

• A replacement item
• Store credit
• A full refund

Because some of our products are made from glass, ceramic, and other delicate materials, prompt reporting helps us process claims efficiently.

⚠️ Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items damaged through misuse, neglect, improper care, or normal wear and tear

For quality assurance purposes, returned dinnerware, flatware, glassware, and table linens must be returned in clean, unused, and resalable condition.

🔄 Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or style, simply return the original item and place a new order once your return has been approved.

💳 Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges (if any) are non-refundable unless the return is due to our error, shipping damage, or a defective product.

❌ Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may have already entered processing and cancellation cannot be guaranteed.

If your order has already shipped, it will be subject to our standard return policy.

🇺🇸 Shipping Availability

Cora & Clay currently ships exclusively within the United States.

At this time, we do not offer international shipping or international returns.

⚖️ Fair Use & Return Abuse Prevention

To maintain a fair shopping experience for all customers, we reserve the right to refuse returns, refunds, or exchanges in cases involving:

• Excessive return activity
• Returned items showing signs of use
• Missing products, packaging, or components
• False claims or fraudulent activity
• Abuse of our return policy

These measures help us continue offering high-quality products and free returns to our customers.

📞 Contact Us

Cora & Clay Customer Support

📧 support@coraandclay.com
📞 +1 (800) 829-4933

Mailing Address

Style Avenue LLC
117 S Main St
Breckenridge, CO 80424
United States

We are committed to providing exceptional service and will do our best to assist with any questions regarding returns, refunds, or your order.