Refund policy

Return & Refund Policy

Last Updated: June 24, 2026

At Coraandclay, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Window

We offer a 30-day return period starting from the date your order is delivered.

To be eligible for a return, items must meet all of the following conditions:

Unused and in original condition
Free from damage, stains, odors, or signs of wear
Returned with all original packaging, tags, and accessories
In resellable condition upon inspection
Proof of purchase required

Items that do not meet these requirements may be rejected or subject to a partial refund.

Free Returns

We provide free return shipping only if:

The item arrived damaged
The item has a manufacturing defect
You received the wrong item

In these cases, we will provide a prepaid return label at no additional cost.

For all other return reasons, including change of mind, customers are responsible for return shipping costs.

How to Start a Return

To request a return, please contact our support team:

Email: support@coraandclay.com

Please include:

Order number
Full name
Reason for return
Photos of the item (if applicable)

Returns must be approved before being shipped back. Unauthorized returns will not be accepted.

Return Address

Returns are accepted only after approval from our Customer Support team.

To initiate a return, please contact:

Email: support@coraandclay.com
Phone: +1 (800) 829-4933

Once your return request is approved, detailed return instructions and the appropriate return address will be provided.

Unauthorized returns sent without prior approval may be refused or returned to the sender.

Non-Returnable Conditions

For quality assurance purposes, we cannot accept returns for items that:

Show signs of use, wear, or damage
Have been exposed to moisture, smoke, perfume, or strong odors
Are missing original packaging, tags, or accessories
Have been modified, repaired, or altered
Are returned in a condition that prevents resale

Items returned in non-resellable condition may be rejected or partially refunded.

Refunds

Once your return is received and inspected:

You will be notified of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cancellation cannot be guaranteed.

Return Abuse & Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds in cases involving:

Excessive or repeated return activity
Evidence of product misuse or intentional damage
Missing items, components, or packaging
False, misleading, or fraudulent claims
Suspected abusive or fraudulent behavior

Contact Us

Coraandclay Customer Support