Privacy policy
Privacy Policy
Last Updated: June 2026
At Cora & Clay, we value your privacy and are committed to protecting your personal information. We believe shopping for your home should be simple, transparent, and secure.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Cora & Clay specializes in thoughtfully designed dinnerware, flatware, glassware, table linens, and home essentials created for everyday living.
Our website is powered by Shopify, which enables us to provide secure ecommerce services, process transactions, and improve your shopping experience.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order & Transaction Information
- Products viewed
- Products added to cart
- Purchase history
- Returns and refunds
- Payment confirmation details
- Order fulfillment information
Payment Information
Payments are processed securely through third-party payment providers.
We may receive limited payment-related information necessary to process transactions, but we do not store complete credit card numbers on our servers.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved addresses
- Wishlist information
Device & Usage Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Referring pages
- Session information
- Geographic region
How We Collect Information
We collect information from several sources:
Directly From You
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to emails
- Submit reviews
- Participate in promotions
Automatically
Through cookies, analytics tools, and similar technologies when you browse our website.
Through Service Providers
Including Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms.
How We Use Your Information
We use your information to operate our business and provide our services.
Order Processing
To:
- Process payments
- Fulfill orders
- Arrange shipping
- Manage returns and refunds
- Provide order updates
Customer Support
To:
- Respond to inquiries
- Resolve issues
- Provide assistance before and after purchase
Website Improvement
To:
- Improve website functionality
- Analyze customer behavior
- Enhance product offerings
- Optimize user experience
Marketing Communications
With your consent, we may send:
- Product announcements
- Promotional offers
- New collection releases
- Brand updates
- Marketing newsletters
You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Security & Fraud Prevention
To:
- Prevent fraudulent transactions
- Detect suspicious activity
- Protect customer accounts
- Maintain website security
- Comply with legal obligations
Cookies & Tracking Technologies
Like most ecommerce websites, we use cookies, pixels, and similar technologies.
These technologies help us:
- Remember your preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyze traffic
- Personalize content
- Measure advertising effectiveness
You can disable cookies through your browser settings, although some website features may not function properly.
Advertising & Analytics
We may use trusted third-party services including:
- Shopify
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- Email marketing providers
- Advertising partners
These services may collect information regarding your interaction with our website and advertisements to help us improve our marketing efforts and provide relevant content.
How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Analytics providers
- Customer support platforms
- Marketing partners
These providers may only use information as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Relationship With Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services to our customers.
Information you provide may be shared with Shopify and processed according to Shopify's Privacy Policy.
For additional information regarding Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill orders
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Request a copy of your information
- Opt out of marketing communications
To exercise your rights, please contact us using the information provided below.
California Privacy Rights
California residents may have additional rights under applicable privacy laws.
We do not sell personal information for monetary compensation.
Eligible consumers may request information regarding the collection, use, or deletion of their personal information.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no online transmission or storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any updates will be posted on this page with an updated effective date.
Continued use of our website after changes have been posted constitutes acceptance of the revised Privacy Policy.
Contact Us
Cora & Clay
Email: support@coraandclay.com
Phone: +1 (800) 829-4933
Mailing Address:
Style Avenue LLC
117 S Main St
Breckenridge, CO 80424
United States
If you have questions regarding this Privacy Policy or wish to exercise any privacy rights, please contact us and we will be happy to assist you.