Frequently Asked Questions (FAQ)

Last Updated: June 24, 2026

This FAQ is designed to help you understand our ordering process, shipping timelines, returns, and general store policies.

Orders

Q: How do I place an order?
A: Select the product you would like to purchase, add it to your cart, and complete checkout by providing your shipping and payment details. Once your order is successfully placed, you will receive an order confirmation email.

Q: Can I modify or cancel my order?
A: Orders may be modified or canceled within 12 hours of purchase, provided they have not entered processing or shipping stages. After processing begins, changes may no longer be possible.

Q: I did not receive an order confirmation. What should I do?
A: Please check your inbox, promotions folder, and spam folder. If you have not received a confirmation email within one hour, please contact us at support@coraandclay.com.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders within the United States.

Q: What is the order processing time?
A: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed before 5:00 PM Central Time (CT) are processed the same business day. Orders placed after 5:00 PM CT are processed on the next business day.

Q: How long does delivery take?
A: After shipment, estimated delivery time is 3–7 business days within the United States.

Q: What is the total delivery time?
A: Total estimated delivery time is 4–10 business days, including processing and carrier transit time.

Q: Do you ship internationally?
A: No. At this time, we only ship within the United States.

Q: Do you offer expedited shipping?
A: Currently, we do not offer expedited shipping options.

Order Tracking

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to become available.

Q: Why is my tracking not updating?
A: Tracking updates are managed by the shipping carrier and may occasionally be delayed. If no updates appear after 48 hours, please contact our support team.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window for eligible items returned in unused and original condition. Please review our Return & Refund Policy for complete details.

Q: Who pays for return shipping?
A: Return shipping is free only for damaged, defective, or incorrectly shipped items. For all other return reasons, customers are responsible for return shipping costs.

Q: How long do refunds take?
A: Once a return is received and approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Product Information

Q: Are product images exact representations of the products?
A: Product images are provided for reference purposes. Minor variations in color, appearance, or packaging may occur due to lighting, photography, manufacturing updates, or display settings.

Q: Is product availability guaranteed?
A: Product availability is not guaranteed and may change due to inventory updates or supplier availability. If an item becomes unavailable after purchase, we will contact you as soon as possible.

Account & Payment

Q: Is my payment secure?
A: Yes. Payments are processed securely through Shopify and trusted payment providers. We do not store full payment card information on our systems.

Q: Do I need an account to place an order?
A: No. You may complete checkout as a guest. However, accurate billing, shipping, and contact information is required to process your order.